Privacy Policy

This website is operated by Orchestra Consulting FZC, trading as Orchestra Media ("we", "us", "our"). We are a global exhibition services agency headquartered in Dubai, United Arab Emirates.

This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website at orchestra.media or contact us through our online forms.

Information you provide directly:

• Full name, company name, corporate email address, and phone number when you submit a contact or consultation form
• Service preferences and exhibition details you share in form submissions
• Any additional information you include in message fields

Information collected automatically:

• Device type, browser type, and operating system
• Pages visited, time spent on pages, and navigation patterns
• IP address (anonymised where possible)
• Referring website or search terms

We use the information we collect to:

• Respond to your enquiries and provide exhibition service consultations
• Prepare proposals and quotes for exhibition projects
• Communicate with you about our services when you have requested information
• Improve our website performance, content, and user experience
• Analyse website usage patterns to optimise our digital presence
• Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

We process your personal information on the following legal bases:

• Consent: When you submit a contact form, subscribe to communications, or accept cookies
• Legitimate interest: To respond to business enquiries, improve our services, and maintain website security
• Contract performance: When processing is necessary to fulfil a service agreement

We use the following third-party services that may process data on our behalf:

• Hotjar: Website analytics and user behaviour insights (heatmaps, session recordings). Data is anonymised.
• Vercel: Website hosting and content delivery
• Sanity: Content management system for blog articles

Each of these providers has their own privacy policy governing how they handle data. We select providers that maintain appropriate data protection standards.

Our website uses cookies and similar technologies to:

• Essential cookies: Remember your theme preference (dark/light mode) and ensure the website functions correctly
• Analytics cookies: Understand how visitors interact with our website through Hotjar

You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected:

• Contact form submissions: retained for the duration of the business relationship plus 2 years
• Analytics data: retained according to the third-party provider's retention policies (typically 12-26 months)
• Cookie preferences: retained until you clear your browser data or withdraw consent

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Rectification: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal information
• Objection: Object to the processing of your data for certain purposes
• Portability: Request your data in a structured, commonly used format
• Withdraw consent: Withdraw previously given consent at any time

To exercise any of these rights, contact us at info@orchestra.media. We will respond within 30 days.

Your information may be processed in countries where our offices, hosting providers, and third-party services operate, including the United Arab Emirates, the United States, and the European Union. We ensure appropriate safeguards are in place for any international data transfers.

Our website and services are directed at businesses and professionals. We do not knowingly collect personal information from individuals under 16 years of age. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top of this page indicates when the policy was most recently revised. We encourage you to review this page periodically.

If you have questions about this Privacy Policy or wish to exercise your data rights, contact us: